Contact us
Email quantumsynergysols@gmail.com. We usually reply within two working days.
It helps to include your phone model, the Wayfold version (shown at the bottom of the Profile tab) and, if you have an account, the email you sign in with. Never send us passwords, card numbers or photos of your documents.
Frequently asked questions
Account and sign-in
My sign-in code didn’t arrive or doesn’t work
- Check your spam or junk folder, and that you typed your email address correctly.
- A code is valid for 10 minutes and can be tried 5 times. Only the newest code works — request a new one if in doubt.
- You can request up to 5 codes per hour for one email address. If you hit the limit, wait a little and try again.
- Signed up with Apple or Google before? Use the same button again so you reach the same account.
Do I need an account?
No. Everything works on your phone without one. Sign in with Apple, Google or an email code only when you want to back up and sync your trips between devices or share a trip.
Sync and sharing
My trips aren’t syncing between devices
- Make sure you’re signed in with the same account on both devices (check the email in the Profile tab).
- Sync needs an internet connection. Changes you make offline are kept and sent automatically when you’re back online.
- Pull down to refresh, or close and reopen the app.
How do I share a trip?
Open the trip and choose Share trip to send an invite link. Pick whether people can view or edit. Links expire after 7 days. Everyone in a shared trip sees its travellers, lists, plans, bookings and expenses — documents in the vault are never shared.
Purchases and subscriptions
How do I get Wayfold Pro?
Pro is sold on our website, not in the app. Open the Upgrade page, pick monthly, yearly or Lifetime, sign in with your Wayfold account email (we send you a 6-digit code) and pay through our reseller Paddle, which handles payment, tax and VAT. Monthly and yearly start with a 7-day free trial.
How do I get Pro on my phone, or on a new phone?
Pro is linked to your Wayfold account email. In the app, sign in with the same email you used on the Upgrade page and Pro appears on every phone you sign in on — there’s nothing to restore. If it doesn’t show up, sign out and back in, or email us with the order number from your Paddle receipt (never your card details).
Bought Pro earlier through the App Store or Google Play? That purchase is still honoured on the account it was linked to.
How do I cancel or manage my subscription?
- Open the Upgrade page and sign in with your Wayfold account email.
- Choose Manage billing. Paddle’s billing portal opens, where you can cancel, change your payment method and download invoices.
You keep Pro until the end of the period you’ve paid for. You can also email us and we’ll cancel it for you. Deleting the app doesn’t cancel a subscription; deleting your Wayfold account does.
If you subscribed earlier through the App Store or Google Play, cancel in that store instead: Apple’s guide · Google Play’s guide.
Can I get a refund?
Yes — email us within 14 days of your first purchase of a plan and we’ll refund it in full through Paddle, to the original payment method. See the terms for details; your statutory rights are not affected. For an earlier App Store or Google Play purchase, ask that store: reportaproblem.apple.com for Apple, or Google Play’s refund page.
What happens if I stop paying for Pro?
Nothing is deleted. You go back to the free plan and keep all your trips and lists; Pro tools are locked again until you upgrade.
Offline use
Does Wayfold work without internet?
Yes. Packing lists, the itinerary, bookings, budget, the leaving-home checklist, curated food guides, diet cards and the documents vault work offline — on a plane, abroad without roaming or in a national park. Weather, place search, “Things to do”, flight status and AI features need a connection. Edits sync when you’re back online.
Your data
How do I delete my data or my account?
- One item: delete a trip, booking, traveller or expense in the app — it’s removed everywhere it syncs.
- Your whole account: Profile → Delete account, or request deletion by email without the app.
- Export first: Profile → Export my data saves everything in your account as a file.
- Without an account, your data only exists on your phone; uninstalling Wayfold removes it.
Where are my documents stored?
Passport and ticket photos in the documents vault are encrypted and stay on your phone, behind Face ID, Touch ID, your fingerprint or passcode. They are never uploaded, so they don’t move to a new phone and we can’t recover them — keep your own copies of anything important.
How do I import a booking from email?
In a trip’s Travel tab, choose Import a booking and copy your personal import address, then forward the confirmation email to it. The booking appears in your inbox, marked for review, so you can add it to the trip. You can also share a PDF or screenshot to Wayfold. This is a Pro feature and needs an account.
Read more in our Privacy Policy and Terms of Service.